Privacy Policy

Last updated: May 19, 2026

Wyse runs this website — everything on it, including the content, tools, products, and services — to give you (our customer) a great shopping experience (we’ll call all of that the “Service”). This Privacy Policy explains what personal information we collect, how we use it, and when we might share it — whether you’re just browsing, making a purchase, or getting in touch with us. If there’s ever a conflict between our Terms of Service and this Privacy Policy around how we handle your personal data, this Privacy Policy wins.

Please take a moment to read through this. By using or accessing our Service, you’re telling us you’ve read this and understand how we handle your information.

What Personal Information We Collect

When we say “personal information,” we mean anything that could identify you or be reasonably linked back to you. That doesn’t include anonymized or de-identified data — once it can’t be tied to you, it’s not personal information anymore.

Depending on how you use our Service, where you live, and what the law requires or allows, we may collect the following:

Contact details — your name, billing address, shipping address, phone number, and email address.

Messages you send us — anything you share when you reach out to us, like a customer support request.

Device info — details about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage data — how you interact with our Service, including when and how you browse or use it.

Where We Get Your Information

We may collect personal information from a few different places:

Directly from you — when you create an account, use our Service, get in touch with us, or share your details with us in any other way.

Automatically through the Service — when you use our products or visit our website, we collect certain information through your device and through cookies and similar tools.

Through service providers — sometimes we work with third parties who help power certain features and may collect or process your data on our behalf.

From partners or other third parties.

How We Use Your Information

Depending on how you interact with us, we may use your personal information for:

Running and improving the Service — this covers pretty much everything needed to actually serve you: processing payments, fulfilling orders, remembering your preferences, sending account notifications, handling returns or exchanges, managing your account, arranging shipping, letting you leave reviews, and personalizing your experience (like suggesting products based on what you’ve bought).

Marketing — we may use your info to send you emails, texts, or mail about promotions, and to show you ads online — including ones tailored to things you’ve bought or browsed on our site.

Security and fraud prevention — we use your information to verify your account, keep payments secure, and detect or deal with anything suspicious, illegal, or harmful. If you have an account with us, please keep your login details safe — don’t share your username or password with anyone.

Staying in touch — we use your info to answer your questions, provide support, and keep our business relationship with you running smoothly.

Legal reasons — sometimes we need to use your information to comply with the law, respond to legal requests (like those from law enforcement), handle disputes or litigation, or look into potential violations of our terms or policies.

Third-Party Sites and Links

Our Service may include links to websites or platforms run by third parties. If you click through to one of those sites, make sure to check their own privacy and security policies — we don’t control them, and we’re not responsible for how accurate, complete, or secure they are.

Also, anything you post or share in public or semi-public spaces (like on social media platforms) may be visible to others — we can’t control what happens to that information once it’s out there. Just because we link to a site doesn’t mean we endorse it or the people who run it.

Children’s Data

Our Service isn’t meant for children, and we don’t knowingly collect personal information from minors. If you’re a parent or guardian and you think your child has given us their information, please reach out and we’ll delete it. As of the date this policy was last updated, we don’t knowingly “sell” or “share” (as defined by applicable law) the personal information of anyone under 16.

Security and How Long We Keep Your Data

No security system is bulletproof, so we can’t promise that your data will be 100% safe — especially during transmission. We’d recommend not sending us sensitive or confidential information through unsecured channels.

How long we hold onto your personal information depends on things like whether we still need it to maintain your account, provide the Service, meet legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights when it comes to your personal information. These rights aren’t unlimited — they can depend on the situation, and in some cases the law may allow us to decline certain requests.

Right to access / know — you can ask to see what personal information we have about you.

Right to delete — you can ask us to delete your personal information.

Right to correct — if something we have on file is wrong, you can ask us to fix it.

Right to data portability — in some cases, you can request a copy of your data and ask us to transfer it to another party, subject to certain exceptions.

Opting out of targeted advertising — depending on where you live, you may have the right to opt out of having your personal information sold, shared, or used for targeted advertising. You can exercise that choice here.

Managing marketing emails — if we send you promotional emails, there’ll always be an unsubscribe link at the bottom. If you opt out, we may still send you non-promotional emails related to your account or orders.

If you’re in the UK or European Economic Area, you may also have these additional rights (subject to local exceptions and limitations):

Right to object or restrict processing — you can ask us to stop or limit how we process your data for certain purposes.

Right to withdraw consent — if we’re relying on your consent to process your information, you can withdraw it at any time. This won’t affect anything we did before you withdrew.

We won’t treat you any differently for exercising any of these rights. We may need to verify your identity before we can action a request. You can also appoint someone to submit requests on your behalf — we’ll just need proof that you’ve authorized them, and we may still ask you to confirm your identity directly. We’ll respond to requests as required by applicable law.

Complaints

If you’re not happy with how we’ve handled your personal information, please get in touch using the contact details below. Depending on where you live, you may also be able to appeal our decision or file a complaint with your local data protection authority. If you’re in the EEA, you can find a list of the relevant supervisory authorities at the European Data Protection Board website.

Changes to This Policy

We may update this Privacy Policy from time to time — for example, if our practices change or for legal or regulatory reasons. When we do, we’ll post the updated version on this website, update the “Last updated” date, and give you notice as required by law.

If you have any questions about this Privacy Policy or how we handle your data, or if you’d like to exercise any of your rights, feel free to reach out:

Email: sales@wysecn.com

Phone: +86 15919919062

Address: Huateng Industrial, Building A, No. 2, 1st Road, Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen

Under applicable data protection law, Wyse is the data controller for your personal information.

WhatsApp:+86 15919919062
Mail:sales@wysecn.com